At Salute My Presence, we strive to provide our valued customers with high-quality clothing and exceptional service. We understand that sometimes, despite our best efforts, an item may arrive defective or flawed. Therefore, we have implemented the following return policy to ensure your satisfaction:

 

1. Eligibility:   - Our return policy applies only to defective or flawed items that you have received.   - To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. Any signs of wear, damage, or removal of tags will void the return eligibility.

 

2. Return Period:   - You have 14 calendar days from the date of purchase to initiate a return for a defective or flawed item.

 

3. Return Process:   - To initiate a return, visit our website www.salutemypresence.com/contact.   - Please provide your order number, a detailed description of the defect or flaw, and any supporting evidence (such as clear images).   - Our customer support team will review your request and guide you through the return process.

 

4. Assessment and Resolution:   - Once we receive your returned item, our team will carefully assess it to verify the defect or flaw.   - If the item is deemed defective or flawed due to manufacturing or material issues, we will offer you a replacement item, a refund, or a store credit, depending on your preference and availability.   - If the item is found to be defective or flawed due to customer mishandling or wear, we reserve the right to refuse the return and will notify you accordingly.

 

5. Refunds and Replacements:   - If you opt for a refund, it will be processed using the original payment method and may take several business days to appear in your account.   - If you choose a replacement item, we will promptly ship it to you free of charge, subject to availability.   - If the item you wish to exchange is out of stock, we will offer you a store credit or assist you in finding an alternative item of equal value.

 

Please note that our return policy applies only to defective or flawed items. If you wish to return an item for reasons other than defects, such as sizing issues or change of mind, kindly refer to our separate exchange or refund policy for further information.

 

If you have any questions or need further clarification regarding our return policy, please do not hesitate to reach out to our customer support team.